Frequently Asked Questions
Find answers to common questions about Isamaya beauty products
Are Isamaya products cruelty-free?
Yes, we are committed to ethical beauty. All Isamaya products are 100% cruelty-free and never tested on animals.
How can I check the status of my order?
Once your order ships, you will receive a confirmation email with a tracking link to monitor your delivery in real-time.
Are your products vegan?
Many of our products are vegan. Please check the specific product pages for a full list of ingredients and certifications.
Can I change my shipping address after placing an order?
We process orders quickly, but if you contact us within 1 hour of placement, we will do our best to update your details.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times vary by location.
What should I do if a product arrives damaged?
Please contact our support team immediately with a photo of the damage, and we will arrange a replacement at no extra cost.